Covers failure due to normal use from wear and tear
Where applicable, Covers 100% of CFE priced labor costs and unlimited on-site technician travel time and diagnostic/repair costs
Covers parts replacement including wearable parts, and other vital parts (non-vital not covered)
Covers software/hardware issues including error codes, console and program malfunctions. In many cases, these are simply a call fix.
Labor Warranty Service is only valid unless otherwise specified, within 100 driving miles one-way distance of our warehouse. Parts Warranty Service is only valid in the United States/Canada International customers; warranty terms vary on a case by case basis.
Cosmetic blemishes and defects in any manner unless defective on arrival are not covered by warranty. Warranty also does not cover damage during transit; all damage during transit should be relayed to the shipping carrier.
Damage sustained from improper use, neglect, or abuse
User disassembling/reassembling the machine without authorized supervision
Water, fire, heat, wind, or any other elemental damage, or exposure to outdoor elements. Enclosed, attached garage settings are covered by the warranty.
Theft of machine or parts thereof.
Damage sustained during transport (if customer chooses not to use CFE delivery services)
Improper voltage usage / electrical surge damage
Cosmetic blemishes, scratches, dents, etc.
Warranty is non-transferable and covers original purchaser only
Warranty Period begins the day of delivery
Warranty service in Charlotte, NC will be provided by our technicians
Warranty service outside of Charlotte, NC will be provided by our network of fitness technicians
Warranty service outside of Charlotte, NC will be provided by a technician in our network
Technicians are generally dispatched for diagnosis within one week after service request is made
Labor Warranty Service is only valid within 100 driving miles of our warehouse.
Parts Warranty Service is only valid in the United States. For International customers; warranty terms vary on a case by case basis.