WARRANTY

WarrantyGraphic

  • Covers failure due to normal use from wear and tear
  • Where applicable, Covers 100% of CFE priced labor costs and unlimited on-site technician travel time and diagnostic/repair costs
  • Covers parts replacement including wearable parts, and other vital parts (non-vital not covered)
  • Covers software/hardware issues including error codes, console and program malfunctions. In many cases, these are simply a call fix.
  • Labor Warranty Service is only valid unless otherwise specified, within 100 driving miles one-way distance of our warehouse. Parts Warranty Service is only valid in the United States/Canada International customers; warranty terms vary on a case by case basis.
  • Cosmetic blemishes and defects in any manner unless defective on arrival are not covered by warranty. Warranty also does not cover damage during transit; all damage during transit should be relayed to the shipping carrier.

  • Damage sustained from improper use, neglect, or abuse
  • User disassembling/reassembling the machine without authorized supervision
  • Water, fire, heat, wind, or any other elemental damage, or exposure to outdoor elements. Enclosed, attached garage settings are covered by the warranty.
  • Theft of machine or parts thereof.
  • Damage sustained during transport (if customer chooses not to use CFE delivery services)
  • Improper voltage usage / electrical surge damage
  • Cosmetic blemishes, scratches, dents, etc.
  • Warranty is non-transferable and covers original purchaser only

  • Warranty Period begins the day of delivery
  • Warranty service in Charlotte, NC will be provided by our technicians
  • Warranty service outside of Charlotte, NC will be provided by our network of fitness technicians
  • Warranty service outside of Charlotte, NC will be provided by a technician in our network
  • Technicians are generally dispatched for diagnosis within one week after service request is made
  • Labor Warranty Service is only valid within 100 driving miles of our warehouse.
  • Parts Warranty Service is only valid in the United States. For International customers; warranty terms vary on a case by case basis.