Outside Service Coordinator

Position Summary:

Carolina Fitness Equipment is expanding its Service Department. The Service Coordinator plays a pivotal role in optimizing technician schedules, tracking service progress and ensuring high customer satisfaction. Responsibilities include scheduling, dispatching and supporting service technicians to ensure efficient and effective service calls. managing logistics, optimizing efficiency, and closely collaborating with various departments to ensure the smooth processing of all service calls from start to finish.

About Carolina Fitness Equipment:

Our company operates across several eastern states and continues to expand. Our mission is to bring our clients' dream gyms to reality. We serve clients of all scales, from full-scale commercial gyms to residential setups. Our core values form the foundation of our business and steer our hiring practices: we prioritize alignment, discipline, results, inspiration, accountability, and transparency.

Performance Objectives:

• Manage invoicing, billing, and payment follow-ups
• Prepare quotes for labor, parts, and preventive maintenance
• Assign and schedule technicians based on priority, location, and skill set
• Adjust schedules for urgent requests, cancellations, or delays
• Ensure technicians have the necessary tools, parts, and information
• Act as the main client contact for service requests and updates
• Address customer inquiries and provide timely status updates
• Facilitate communication between technicians, clients, and internal teams
• Track service requests, technician activities, and outcome
• Analyze service performance, productivity, and customer satisfaction reports
• Ensure compliance with company policies and industry standards
• Support technicians with troubleshooting and escalate unresolved issues

Capabilities/Key Competencies:

• Friendly and Professional Attitude
• Able to work independently
• Effective under pressure
• Strong communication abilities
• Exceptional organizational skills with meticulous attention to detail
• Familiarity with Netsuite is preferred but not required
• Familiarity with Google/G-suite is preferred
• Familiarity with Shepherd is preferred but not required
• Prior experience in the Fitness Industry is beneficial but not essential
• Ability to work Monday - Friday
• Occasional Saturday availability may be necessary

Education & Experience:

• GED or some college coursework is preferred

Physical Requirements:

• Extended periods of desk-based work

Benefits:

• 401k
• Employee Discount
• Health Insurance (Health, Vision and Dental)
• Paid Time Off

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Commitment to Diversity:

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Carolina Fitness Equipment recognizes that a diverse staff, reflective of our community, is an integral and welcomed part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to resumes@carolinafitnessequipment.com .